Operations
IT operations management
Led day-to-day IT operations for a national charity, balancing reliability, security, GDPR compliance, and support for 130+ staff with vendor oversight, stakeholder management, governance, budget visibility, Azure/AD, and access controls.
Delivery themes
- Service delivery: service review cadence, SLA visibility, incident escalation, and recovery validation.
- Governance and finance: budget tracking, procurement controls, and cost transparency.
- Security and compliance: Azure governance, Active Directory, RBAC, GDPR, and policy-driven controls.
Outcome
- Stabilised core services while modernising tooling without disruption.
- Improved asset visibility and lifecycle planning for end-user hardware and on-prem systems.
- Increased service predictability through clear ownership and measurable performance.
What I owned
I coordinated vendors, aligned internal priorities, and translated stakeholder needs into service outcomes with clear governance and operational discipline.
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